Summary:

• All deliveries are made by UK Royal Mail.
• Delvery charges are based on the total weight of your order.
• Our aim is to satisfy the needs of all our customers by providing delivery direct to your door. If you have any problems or queries, please call us on +44 (0)20 8441 9427 or +44 (0)7930 863 282.

Address for Delivery:

Please make sure that when you enter a delivery address in our secure online order form there will be someone at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you. There is the option in the order form to enter an alternative address for delivery (e.g. place of work, neighbour, etc.) if you or someone else on your behalf are unavailable during the weekday to receive the package(s).

On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder's billing address even if an alternative address for delivery has been given.

Please Note....

1.       We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use.

2.       Should a package sent via Royal Mail fail to be delivered please report it to us by phone on +44 (0)7930 863 282 or +44 (0)20 8441 9427 or by email to enquiries@fireworksarcade.com. We will do all we can to help but please note that as advised by Royal Mail we must allow a period of three weeks from the expected delivery date (and be advised by Royal Mail that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.

Tracking:

For orders sent via Royal Mail, we will provide you with the package number (referred to as a tracking number) so that the package can be tracked via their web site www.royalmail.com. For further assistance with package delivery you can call us on +44 (0)7930 863 282 or +44 (0)20 8441 9427 or email us at enquiries@fireworksarcade.com.
Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. Fireworks Arcade cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.